Terms & Conditions

1.1 helpspin is an online gaming and sports betting platform operated for the benefit of Filipino players in the Republic of the Philippines. The platform offers a variety of games including but not limited to live dealer casino games, slot machines, bingo, horse racing, and sports betting markets.

1.2 helpspin operates in alignment with the Philippine Amusement and Gaming Corporation (PAGCOR) regulatory framework applicable to online gaming activities. PAGCOR is the government-owned and controlled corporation of the Philippines that is authorised to license and regulate all games of chance.

1.3 These Terms are effective from 1 January 2026 and supersede all prior terms and conditions published by helpspin. The most current version of these Terms is always published at helpspin.club/terms-conditions.

1.4 helpspin reserves the right to amend, modify, or update these Terms at any time. Where material changes are made, helpspin will provide notice to registered players through the platform or by email to the registered address associated with the player's account.

2.1 Age Requirement. You must be at least twenty-one (21) years of age to register for and use the helpspin platform. This age requirement reflects Philippine law governing casino-style gambling and online gaming activities. helpspin strictly enforces the 21+ age restriction and reserves the right to request proof of age documentation at any time.

2.2 Geographic Eligibility. The helpspin platform is intended for players physically located within the Republic of the Philippines. Players accessing the platform from jurisdictions where online gambling is prohibited are solely responsible for compliance with the applicable laws of their jurisdiction. helpspin does not warrant that use of the platform is lawful in any jurisdiction other than the Philippines.

2.3 Registration Requirements. To open a helpspin account, you must provide accurate, complete, and current information including your full legal name, date of birth, email address, and Philippine mobile number. You must not impersonate any other person or use false identity information during registration.

2.4 One Account Per Player. Each natural person may maintain only one (1) helpspin account. The operation of multiple accounts — whether under the same or different identity — is strictly prohibited. helpspin reserves the right to close all accounts of any player found to operate multiple accounts and to void any winnings associated with those accounts.

2.5 Identity Verification (KYC). helpspin may require you to complete identity verification (Know Your Customer) procedures at registration, before processing withdrawals, or at any time during your use of the platform. Acceptable documents include a valid Philippine government-issued ID (e.g., Philippine Passport, UMID, SSS ID, PhilHealth ID, Postal ID, Driver's License). Failure to complete KYC verification may result in account suspension and withholding of pending withdrawals until verification is completed.

2.6 Account Security. You are solely responsible for maintaining the confidentiality of your helpspin login credentials. You must not share your password with any third party. helpspin will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to adequately protect your login credentials.

3.1 You are responsible for all activity that occurs under your helpspin account, whether or not you authorised that activity. You agree to notify helpspin immediately if you suspect unauthorised access to your account.

3.2 You must keep your registered email address and mobile number current and accessible. helpspin uses these contact details to communicate important account notices, verification codes, and security alerts.

3.3 helpspin accounts are personal and non-transferable. You may not sell, transfer, or assign your account or any associated credits, bonuses, or winnings to any other person.

3.4 You agree to use the helpspin platform solely for lawful personal entertainment purposes and not for any commercial or business purposes.

4.1 Accepted Payment Methods. helpspin accepts deposits and processes withdrawals through the following Philippine payment methods: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and USDT. helpspin reserves the right to add, remove, or modify accepted payment methods at any time.

4.2 Minimum Deposit. The minimum deposit amount at helpspin is one hundred Philippine Pesos (₱100) unless otherwise specified for a particular payment method. Deposits must be made using payment instruments registered in your own name.

4.3 Withdrawal Processing. helpspin aims to process GCash and PayMaya withdrawal requests within approximately five (5) minutes of approval. Bank transfer withdrawals (BPI, BDO, Metrobank) are typically processed within the same business day. Processing times may vary due to payment network conditions, KYC verification status, or fraud review requirements.

4.4 Withdrawal Conditions. Withdrawals are subject to the following conditions:

• Your account must have successfully completed identity verification (KYC) before any withdrawal is processed.
• All active bonus wagering requirements must be met or the bonus forfeited before withdrawal of bonus-related funds.
• Withdrawals will be returned to the same payment method used for the most recent deposit where operationally feasible.
• helpspin reserves the right to request additional documentation for withdrawals above defined thresholds for anti-money laundering compliance purposes.

4.5 Currency. All transactions on helpspin are denominated in Philippine Pesos (PHP/₱) unless otherwise stated. Currency conversion fees, if any, are the responsibility of the player.

4.6 Unclaimed Balances. Accounts that remain inactive (no login, no transaction) for a continuous period of twelve (12) months may be subject to dormancy fees as permitted by applicable law. helpspin will provide notice before applying any dormancy charges.

5.1 helpspin offers various bonuses and promotions to new and existing players, including but not limited to: welcome bonuses, reload bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions communicated at the time of the offer.

5.2 Wagering Requirements. All bonus funds are subject to wagering requirements unless expressly stated otherwise. The applicable wagering multiplier for each bonus is specified in the individual promotion terms. Players must meet the wagering requirement within the validity period of the bonus or the bonus and any associated winnings will be forfeited.

5.3 Bonus Eligibility. Bonuses are available only to players who meet the eligibility criteria stated in the promotion. helpspin reserves the right to determine player eligibility for any bonus at its sole discretion.

5.4 Abuse Prevention. helpspin reserves the right to withhold, cancel, or reclaim bonuses in cases where it reasonably suspects bonus abuse, including but not limited to: exploiting wagering requirements, creating multiple accounts to claim bonuses multiple times, or systematic wagering patterns inconsistent with good-faith recreational play.

5.5 helpspin reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, provided that such modification does not retroactively affect bonuses already credited to player accounts.

6.1 All games on the helpspin platform use independently certified Random Number Generator (RNG) technology. Game outcomes are genuinely random, statistically independent from one result to the next, and cannot be predicted or manipulated by helpspin or any player.

6.2 Theoretical Return to Player (RTP) percentages for slot games are disclosed in the game information panels within the helpspin game lobby. RTP figures represent long-term statistical averages and do not guarantee specific outcomes in any individual session.

6.3 In the event of a technical malfunction, disconnection, or game error that interrupts a game round or causes an incorrect result to be displayed, helpspin reserves the right to void the affected bet or round and return the bet amount to the player's account. Winnings generated from a demonstrably malfunctioning game will not be honoured.

6.4 Live casino game results are final upon conclusion of the game round as determined by the live dealer. Sports betting results are settled based on official results from the relevant sporting body. Racing results are settled based on official results from the relevant racing authority.

6.5 helpspin reserves the right to void, cancel, or adjust any bet placed in error, placed on an incorrect market, or placed after the scheduled closing of a betting market, at its sole reasonable discretion.

7.1 The following conduct is strictly prohibited on the helpspin platform and constitutes grounds for immediate account suspension, permanent closure, and/or forfeiture of account balance:

• Using fraudulent, stolen, or unauthorised payment methods to fund your account.
• Providing false identity information at registration or during KYC verification.
• Attempting to manipulate game outcomes through any technical exploit, software, or automated tool (bot).
• Colluding with other players in poker, live games, or any other game format where collusion may affect outcomes.
• Laundering money or using the helpspin platform for any unlawful financial purpose.
• Operating or attempting to operate multiple accounts.
• Exploiting software bugs, errors, or platform vulnerabilities for financial gain without reporting them to helpspin.
• Threatening, harassing, or abusing helpspin staff or other players.
• Allowing or facilitating access to your helpspin account by a person under 21 years of age.

7.2 helpspin employs fraud detection systems and may conduct manual review of player accounts. Accounts identified as engaging in prohibited conduct will be suspended pending investigation, and confirmed cases will be permanently closed without recourse.

8.1 helpspin is committed to providing a safe gaming environment and supports responsible gaming principles consistent with PAGCOR's responsible gaming guidelines. helpspin provides the following player protection tools accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Limits: Set maximum session durations with optional reminder alerts.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 6 weeks) if you need a break.
• Self-Exclusion: Permanently self-exclude from helpspin if you determine that gambling is negatively affecting your life. Self-exclusion requests are processed promptly and are irrevocable for the duration of the exclusion period.
• Reality Checks: Periodic in-session notifications displaying time elapsed and net gaming activity.

8.2 Underage Gambling. helpspin strictly prohibits access to its platform by persons under 21 years of age. Parents and guardians are advised to use parental control software to prevent access to gambling websites by minors. If helpspin suspects or is informed that a person under 21 has accessed or used the platform, the account will be immediately suspended and any balance voided.

8.3 Gambling should be an entertainment activity. helpspin strongly encourages players to gamble only with funds they can afford to lose, to avoid chasing losses, and to seek assistance if gambling is causing financial, emotional, or social harm.

9.1 All content on the helpspin platform — including but not limited to software, source code, game assets, graphics, text, logos, trademarks, and the helpspin brand name — is the property of helpspin or its licensors and is protected by applicable intellectual property laws.

9.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the helpspin platform solely for personal, non-commercial entertainment purposes. This licence does not include the right to reproduce, distribute, modify, create derivative works from, or reverse-engineer any helpspin content.

9.3 The helpspin name, logo, and associated branding are protected trademarks. You may not use these marks without helpspin's prior written consent.

10.1 The helpspin platform is provided on an "as is" and "as available" basis. helpspin makes no warranties, express or implied, regarding the uninterrupted, error-free, or virus-free operation of the platform.

10.2 To the fullest extent permitted by applicable Philippine law, helpspin shall not be liable for:

• Loss of profits, revenue, data, or business opportunities arising from your use of the helpspin platform.
• Any indirect, incidental, special, consequential, or punitive damages.
• Technical failures, system outages, or connectivity issues outside helpspin's reasonable control.
• Any loss arising from your failure to comply with these Terms.

10.3 Nothing in these Terms limits helpspin's liability for fraud, gross negligence, willful misconduct, or any liability that cannot be limited under applicable Philippine law.

10.4 helpspin's total aggregate liability to you arising from or in connection with these Terms shall not exceed the total amount deposited by you to helpspin in the thirty (30) days immediately preceding the event giving rise to the claim.

11.1 helpspin collects and processes personal information from players in accordance with its Privacy Policy, available at helpspin.club/privacy-policy. The Privacy Policy is incorporated by reference into these Terms and forms part of the agreement between you and helpspin.

11.2 By registering for a helpspin account, you consent to the collection, processing, and use of your personal information as described in the Privacy Policy, including for the purposes of identity verification, fraud prevention, and regulatory compliance.

11.3 helpspin will not sell your personal information to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory bodies as required by Philippine law.

12.1 helpspin reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, where helpspin reasonably believes that:

• The player has breached any provision of these Terms.
• Continuation of the account poses a risk of harm to the player, other players, or helpspin.
• Regulatory, legal, or compliance requirements necessitate account action.
• The player has engaged in fraudulent, dishonest, or criminal conduct.

12.2 You may close your helpspin account at any time by contacting the live support team. Upon voluntary closure, any verified real-money balance remaining in your account will be returned to your registered payment method, subject to completion of any pending KYC requirements.

12.3 helpspin is not obligated to return balances associated with accounts closed due to breach of these Terms, fraud, or prohibited conduct. Legal proceedings may be initiated for significant fraudulent activity.

13.1 helpspin reserves the right to amend these Terms at any time. Where changes are material, helpspin will provide at least seven (7) days' advance notice to registered players via email or in-platform notification before the amended Terms take effect.

13.2 Your continued use of the helpspin platform after the effective date of amended Terms constitutes your acceptance of the revised Terms. If you do not agree to any amended Terms, you must stop using the platform and close your account prior to the effective date of the changes.

13.3 The most current version of these Terms is always available at helpspin.club/terms-conditions. We recommend reviewing this page periodically.

14.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

14.2 Any dispute arising out of or in connection with these Terms or your use of the helpspin platform shall first be subject to good-faith negotiation between you and helpspin. helpspin's support team can be contacted via live chat for initial dispute resolution, with an expected initial response time of under two (2) minutes.

14.3 If a dispute cannot be resolved through good-faith negotiation within thirty (30) days, the dispute shall be submitted to the jurisdiction of the appropriate courts of the Republic of the Philippines.

14.4 helpspin's determination on matters of game rules, bonus eligibility, account closure, and wagering calculations is final and binding where such determinations are made in accordance with these Terms and applicable regulations.

15.1 For questions about these Terms & Conditions, your helpspin account, or any aspect of the helpspin platform, please contact our support team:

• Live Chat: Available 24/7 through your helpspin account dashboard. Response time: under 2 minutes.
• Email: [email protected] (plain text — not a clickable link). Response time: within 2 hours.

15.2 For responsible gaming inquiries, self-exclusion requests, or account restriction assistance, the same support channels are available around the clock.